Telenor Common Operation

Cyber Security Specialist

Since September 2016.

• Operational and security incidents handling and resolution
• Monitoring and analysis of cyber-attacks, cyber threats and/or potential misuse of informational resources
• Detailed incident reporting
• Performing daily operations and evaluation of security tools
• Performing detail technical security reviews of new systems or architectures
• O&M on security dedicated systems

Telenor Common Operation

Service Desk Analyst

February 2014. - September 2016.

• Providing IT support to employees in Telenor Serbia and Telenor Denmark
• Communicating with internal users through Service Desk call center
• Work in ticketing systems (Remedy, SM) and Jira
• Troubleshooting issues regarding Windows, Office and other numerous applications
• Knowledge base update
• User administration (Active Directory, MS Exchange, application accounts)
• Connection between internal users and Back Office departments

IDEA d.o.o.

System Support Specialist

May 2011. - February 2014.

• Configuring CISCO devices (routers, switches, access points)
• Computer network administration (LAN, WAN)
• Monitoring company network equipment (PRTG, Nagios, NetFlow Analyzer), troubleshooting and contacting Service Provider if needed
• Preparing technical documentation(MS Visio, netViz, CMDB)
• Administering email accounts (webmail server)
• Providing technical support to over 4000 internal users (Help Desk)
• Work in ticketing system (OTRS)
• Workstation imaging (Norton Ghost) and system stability check (Hiren's Boot)
• Computer configuration assembly
• Configuring tablets and cell phones
• Managing printer devices